Currently, when multiple staff members each have their own phone number inside the same sub-account, all team members can still see every conversation in the Conversations tab. This creates privacy issues, especially for teams where each staff member manages their own clients or territory.
I am requesting a feature that allows true message privacy per phone number, so that:
• A staff member sees only the conversations tied to the number(s) assigned to them.
• Admins can still access all conversations if needed.
• Additional permission settings can control who can access which inboxes.
This change would improve privacy, prevent client mix-ups, and make HighLevel more scalable for companies with multiple independent staff members working under one sub-account.