Private Inbox Visibility for Staff-Owned Numbers in Sub-Accounts
N
Nico Elliott
Currently, when multiple staff members each have their own phone number inside the same sub-account, all team members can still see every conversation in the Conversations tab. This creates privacy issues, especially for teams where each staff member manages their own clients or territory.
I am requesting a feature that allows true message privacy per phone number, so that:
• A staff member sees only the conversations tied to the number(s) assigned to them.
• Admins can still access all conversations if needed.
• Additional permission settings can control who can access which inboxes.
This change would improve privacy, prevent client mix-ups, and make HighLevel more scalable for companies with multiple independent staff members working under one sub-account.
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C
Chris Grubb
Yes a lot of other post contain this same idea. They never seem to gain any traction though. This idea and the conversations page is probably my biggest complaint about GHL. If everyone here could vote on all the other similar posts maybe it would help
J
Jesse Martens
100% this is a BIG deal! I think some other posts include this same idea.