IVR system - show caller ID when calling vs 'IVR call'
M
Melissa Smith
When using the IVR system, all incoming calls show as 'IVR call' rather the contact's name. This is very limiting as our team would like to know who is calling before answering each call. We won't be using the IVR system until this feature is added.
Log In
J
Joshua Maddux
Yes!
It would also be nice to be able to select 1 or 2 fields that we could have show below the contacts name.
Example 1 (Company Name):
Homer Simpson
Springfield Nuclear Power Plant
Example 2 (Opportunity Name):
Peter Griffin
Vase $100M
T
Teagan Hee
Yes please!