Internal chat system
complete
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Michael Barayev
Can we have an internal chat system with team members on each account similar to notes but ability to tag and have conversations about the contacts
Log In
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Eduardo Vazquez
Subject: Proposal for UI/UX Enhancements in Chat Functionality
Dear Support Team,
Great work on the internal team chat! It's a valuable addition. We propose the following UX/UI improvements for better efficiency and clarity:
- Optimize Horizontal Space & Chat Organization:
Problem: Side chat panel reduces horizontal space, impacting usability.
Solution: Move chat to top; use main tabs for "Team/Internal Chats" and "Client/External Chats" to free space and clarify.
- Clearer Naming & No More Redundancy:
Problem: "Team Chat" and "My Chat" names are confusing and their functions duplicate existing filters.
Solution: Remove redundant names/filters. New top tabs will clearly distinguish chat types.
- Efficient Quick Filter Integration:
Problem: Quick filters (Unread, Recent, etc.) are useful but integration with new chat types can be optimized.
Solution: Keep quick filter tabs. Place new "Team/Client Chat" tabs directly above them. Filters then apply dynamically to the active chat type, simplifying navigation and removing redundancy.
- Simpler "New Message" Button:
Problem: Large blue button duplicates existing "new message" icon and causes confusion.
Solution: Unify to one intuitive icon (e.g., chat bubble with plus sign), keeping visibility but with clearer design.
We've attached reference images. We appreciate your consideration. If formalizing this proposal for a vote is needed, we're ready.
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Susmitha Damarla
Eduardo Vazquez Thank you for sharing your feedback. We're rolling out a new conversation UI later this month, which will allow you to collapse the left panel and resize individual panels for a more flexible layout. This will also unify the New message to one action.
We’ll also revisit the naming of inboxes to make them more intuitive. I’ll be discussing your input with our design team — @Udhay and @Arjun — to ensure it's considered as we continue to improve the experience.
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Susmitha Damarla
complete
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Hocine Belaid
Susmitha Damarla amazing
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Eduardo Vazquez
Susmitha Damarla Warm greetings, could you kindly review the message regarding the user interface, I believe there is a very large area of opportunity in this great endeavor.
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Susmitha Damarla
Eduardo Vazquez Thank you for sharing your feedback above. We're rolling out a new conversation UI later this month, which will allow you to collapse the left panel and resize individual panels for a more flexible layout. This will also unify the New message to one action.
We’ll also revisit the naming of inboxes to make them more intuitive. I’ll be discussing your input with our design team — @Udhay and @Arjun — to ensure it's considered as we continue to improve the experience.
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Kevin Russell
This is active, but it doesn't work on the mobile app. Is that coming?
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Susmitha Damarla
Kevin Russell: Internal Chat on Mobile App is in development. Nikhil Satish can share the ETA.
Internal Chat for web is now available on LABS. Please reach out to me at
susmitha.damarla@gohighlevel.com if you have any feedbacks/suggestions.
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Lu Leite
Susmitha Damarla Nikhil Satish ETA please!
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Nikhil Satish
Lu Leite this is built and being tested, will be out this month
Please reach out to nikhil.siddasamudra@gohighlevel.com for any feedback/suggestions
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Samuel Leon
Can we have an internal chat system with team members on each account with ability to tag and have conversations about the contacts and attach files?
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Steven Fletcher (SBB)
Done! From conversation view on mobile, select the Manage (three dots in upper right corner) and "Add Internal Comment". Perfect! Thank you High Level! (May need to updated your app from the app store to view)
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Vessel Business
Steven Fletcher (SBB)but this is not available for desktop yet.
It would be nice to have an open inbox, closed inbox like Zendesk so that you can add notes back and forth, assign the message to a team member and see all notes in the thread before choosing to close the ticket
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Gabriel Marinho
This request is now almost 5 years old (before Michael Barayev, other people had already requested it)
I don't think it's such a difficult task compared to some others that were implemented in a much shorter period of time...
It's not even about thinking outside the box, reinventing the wheel, being disruptive... Just observe how customers interact or stop interacting with the tool and be inspired by other companies such as those that HighLevel promises to “replace” that often already have these basic features.
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Joey Zitella
This would be awesome
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mike jones
We've had that for three years now with a custom dialing interface. A complete access to voip from any provider. I will admit having. a custom internal chat and an external chat has been awesome, especially when it's in the dialing interface.. You guys have no clue. How are you going to be dialing and calling people? And you can't even see your custom fields When you're talking to the customer? Look in the picture. We can see how many calls are in queue, how many emails are in queue, how many leads are in the list, how many sales have been made, how many calls have been made. If you don't have this, what are you doing with your phone calls?
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Ivan José Gomes
mike jones seems interesting, where can I find this ?
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mike jones
Ivan José Gomes
If you have any questions, let me know. We have many features that I'm sure you would need if you require features like this. How about the ability to manage all sub? Accounts and agencies from one interface. All of their calls know who's logged in for what's up, account things like that
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Amresse Farrow
This is really important and would be huge
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Rodrigue Armand
Yes, and having the same functionality with the clients, like Flozy is a game changer!
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