Users that are added as a Follower should also have access to call recordings. I was told by support to turn off the "User Permissions" for "Only Assigned Data" in order for that follower to listen to the call recordings. However, this is not a feasible solution and counterintuitive to the purposed of Followers.
Users who need to be restricted to their Assigned contact AND/OR Followed contacts need the "Only Assigned Data" setting turned ON. Followers were introduced to grant access to specific contacts regardless of the Assigned user. Restricting Follower access to call recordings impedes the Followers' ability to comprehend situations fully and make informed decisions.
Simply disabling "Only Assigned Data" defeats the entire purpose of the Followers feature. If we disabled the "Only Assigned Data", then we would not need the Followers feature, as that user would be able to see all the contacts.
In Summary:
Followers should have access to call recordings. Disabling 'Only Assigned Data' for this purpose is counterintuitive. Followers are meant to grant access to specific contacts beyond assigned ones. Restricting access to recordings hinders their ability to understand situations fully and make informed decisions. Disabling 'Only Assigned Data' would negate the need for the Followers feature altogether."