When a customer manages 2 lines of WhatsApp API connected in GHL, all conversations appear mixed up in the inbox, with no possibility of filtering by line. This creates a real operational problem.

📌 The specific case:

I have a customer that uses:

• Line 1 → mass mailings (more than 10.000 active conversations)

• Line 2 → follow-up and personalized attention

Not being able to filter by line, follow-up conversations are mixed with the thousands of responses from the mass. Result: important messages are lost, the agent cannot work efficiently, and management becomes chaotic.

❌ Today there is no native way to separate or filter the WhatsApp conversation tray by line.

✅ What we ask for:

Add a filter in the Conversations section that allows you to select from which line of WhatsApp I want to view the messages. For example:

• “Show Line 1 conversations only”

• “Show Line 2 conversations only”

• “Show all”

This is especially useful for agencies that manage clients with separate communication strategies: one line for mass campaigns and another for follow-up and closing.

🎯 Impact:

✔ Clean and organized inbox by line

✔ The monitoring team is not saturated by mass responses

✔ Increased operational control for customers with high volume of messages

✔ Prevent important conversations from getting lost in the noise

It's a simple filter that solves a huge problem for any business that uses more than one line of WhatsApp API. Please consider it for the roadmap! 🙏