C
Christian Santiago
I'd love to see the ability to save and pin custom filter views in the Conversations inbox.
Right now, if I want to see both conversations assigned to me AND unassigned ones in the same view, I have to manually set the filters every single session. For a busy business owner, this adds unnecessary friction to my daily workflow.
What I'm requesting:
  • Ability to name and save a filter combination (e.g., "Assigned to Me + Unassigned")
  • Option to set a saved view as my default inbox so it loads automatically
  • Saved filters should respect dynamic values like "Logged In User" so they stay personal
Why it matters:
I need visibility over unassigned leads without being forced to claim them. Right now, unassigned conversations are essentially invisible unless I remember to reapply filters — which means leads can fall through the cracks.
This would be a game-changer for solo operators and small teams managing leads without a full support staff.