Currently, in Manual Actions, our call center team gets a timer between each call to pause and update contact details or book appointments. However, after the last call, the system instantly exits Manual Actions and marks it as complete, leaving no time to update the contact.

This forces the team to manually search for the last contact to update details, which is inefficient and unnecessary.

Please enable a timer for the last contact, similar to all other calls, so we can seamlessly update contact details without interruption.

Thank you!