This is very important

So far what I did for filtering pipeline stages, I had to create a user for each pipeline stage, then I created a workflow that adds that user as a follower for that specific contact based on the pipeline stage they're one (Trigger = pipele stage changed), then I use that to filter...... [ofc the first action I'm using removes all followers from that contact so they always only have one follower at a time] this removes contact followers from the feature stack, because using it as a filter is far more important than using it for what it was supposed to be used for..

Very annoying I had to do all that for a simple filter..

I don't understand why it's not possible to filter using tags as well..

We need this ASAP please and thank you :)

Hopefully this implementation will come with smart lists as well!!

I want to filter by the actual phone number used

350 upvotes and 4 years to get started on this...

In addition to filtering, there could be an option for the user to view only the unassigned contacts and those that would be assigned to him. Because everyone sees the conversations, it's very limited

I agree, this is.

A massive upgrade is needed, especially for agencies bringing in leads from multiple sources and using different conversation styles for the AB test.

This would be a massive upgrade in that it will change the game because some things cannot be filtered via smartlist in the contacts page, which is necessary for the conversations page

My agency and many subaccounts have this issue, it seems so basic that we would be able to filter by the phone or email sent/received so we aren't seeing the entire agency's messages. Very basic feature that has been lacking for years now.

I would love a way to archive messages or be able to organize them into folders once dealt with. I get overwhelmed by seeing them all in once place and have to remember who I already called back. Takes a lot of time out of my day to go back through messages trying to remember.

This is massively important it is virtually impossible today to keep up with 10-20 leads incoming everyday and that's not a lot by any decent standard

Yes! Forgive me, but the current filters are so bad. Even key words that a lead mentioned would be great. Honestly, any additional conversation filter would be better than just the current ones. -Chris