Conversation Notifications should ONLY go to "assigned user" for Mobile App
J
Joe M.
if a conversation is NOT assigned to any specific team member, then everyone on the team should get the notification of a customer sends us a message on the mobile app. This is how GHL is currently set up - which is fine.
However, if a user "assigns" a contact to themselves, then only THEY should get notifications on the mobile app for any convo moving forward with that person.
The other people on the team do not need to get notified for any text convo one user is having with a client on their mobile app.
This is an urgent issue and should be implement ASAP please.
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J
Jay Martin
DO NOT BUILD IT LIKE THIS POST SUGGESTS
J
Jay Martin
Not at all conversation notifcations should go to the phone number the person is responding too, if its an email then who did they email, the assigned user or the follower. If its a missed call or voicemail who did they call, same with sms, who did they respond too.
This is currently close to what they have now, it doesnt solve the problem. They need notifications and unread messages to be for the assigned emails, phones for users this way if its sent to them or a group message or email chain it notifies everyone tied to it. This is fundamental CRM functionality. Core Platform