Collision Control on Conversations to avoid looking like an idiot to contacts
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Carl Taylor from Automation Agency
We've had a number of instances where team members have sent messages to a contact at the same time that make us look like idiots to the contact.
Because more than one of us is taking the conversation.
We need some signals to other logged in team mates.
- There is a draft or typing is being done by another user.
- Another user has this conversation open and it's an active tab (not something sitting idle and forgotten)
- And maybe even when there are more than 1 users on the conversation screen on submitting a message, it alerts you that someone else is active and doesn't actually send it but requires extra confirmation so that we can reach out to the other person and clarify before sending it
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Frank Felix
Same need here: our users cross messages with the same customer because nobody can see who else is typing. The main request is "Is Typing..." Indicator with 200 votes and Under Review. Please vote there so it gets prioritized: https://ideas.gohighlevel.com/conversations/p/is-typing-indicator
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Sales & Marketing
Merged in a post:
Collision detection on conversations
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John Stokes
We have multiple users working in conversations and it would be ideal if there was some sort of collision detection so the team know if someone is working on a response.
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Sales & Marketing
Merged in a post:
see that a user is viewing a conversation in real time by avatar or icon same like for the automations
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Yannick Tchoum
This will allow internal team to know that a user is currently looking at the conversation so that if he is in charge, even though he is not responding, he might be working on the case to avoid many people going to the conversation when it maybe not needed.
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Carl Taylor from Automation Agency
How is this not getting more love?
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Michael Garcia, Chief Happiness Officer
When more than one Team Member is looking at a contact, there should be a bubble to show who is on the page, like Google Docs,.. does.
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Andy Johns
Yes!
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Sarah Young
Yes this is available in Zendesk
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Carl Taylor from Automation Agency
100% agreed. I just posted the same thing https://ideas.gohighlevel.com/conversations/p/collision-control-on-conversations-to-avoid-looking-like-an-idiot-to-contacts