Current Conversations show messages in one column. It’s hard to scan who said what at a glance.

Why it matters

Teams think in chat. WhatsApp/iMessage norms reduce misreads, speed triage, and cut training time.

Request

Add an optional chat-style view:

My messages aligned right; contact left

Distinct bubble colours and avatars (optional)

Compact timestamps; Delivered/Read indicators

Day dividers; quick jump to newest

Details

Per-user toggle: View → “Chat-style alignment”

Remembers preference per user

Works for Email, SMS, WhatsApp, IG, FB, and web chat

High-contrast mode; WCAG AA compliant

Impact

Fewer mistakes, faster replies, clearer context. Aligns with common UX patterns users already know.