Bulk "Mark as Read" option or auto mark as read when opening that conversation
planned
T
Travis Eubanks
Currently we have to manually mark each conversation as read. Just like gmail, you can set it to where when you open a conversation (email in gmail) it auto marks it as read. Productivity and efficiency would increase with this. thanks!
HIGHLVL-I-482
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J
JeanMarc Herrada
Yessss - can't believe this isn't built-in. I don't think I ever encountered any other tool where opening a discussion doesn;t automatically mark it as read...
E
EQUIPO MANGLAR
Any updates?
L
Leandro Valente
This is important! Could please look into this. It is primary.
M
Myles Binford
Please, please, please, please. You have no idea how broken highlevel is without this fixed. My team doesn't want to use Highlevel because of TOO MANY NOTIFICATIONS and DOUBLEWORK on CLEARING THEM. One notification should clear the second it's viewed across the account, conversations and mobile app. This is a core feature and must be handled as priority.
A
Alicia Stanhope
How has this been requested multiple times over 5 YEARS and it hasn't been rolled out? What is going on?
J
JeanMarc Herrada
Alicia StanhopeJust liking comments and re-engaging people, hopefully we'll catch GHL attention :)
J
Junia De Oliveira Cardoso
Yes please
J
JeanMarc Herrada
Junia De Oliveira CardosoJust liking comments and re-engaging people, hopefully we'll catch GHL attention :)
A
Alicia Stanhope
YES PLEASE!!!
J
JeanMarc Herrada
Alicia StanhopeJust liking comments and re-engaging people, hopefully we'll catch GHL attention :)
S
Susmitha Damarla
Merged in a post:
Mark as read when email is opened
l
lindsay savlov
HIGHLVL-I-1319
S
Susmitha Damarla
Merged in a post:
Automatically Mark a Message as Read in the Conversations Section
M
Mariah | FG Funnels Support Team
Automatically Mark a Message as Read When the User Clicks on the Email / Instagram DM / Facebook DM/ Text Message / Missed Call / etc. in the Conversations Section. People are used to the way their Gmail / Outlook / Yahoo email address works. So, manually having to mark each message as "read" is viewed as an extra unnecessary step, and not intuitive.
It would be helpful if this functioned similar to an email inbox.
S
Susmitha Damarla
planned
J
JeanMarc Herrada
Susmitha Damarla planned for when ? Does it really take one year to implement this? :)
S
Susmitha Damarla
Hi JeanMarc Herrada,
Bulk Mark as Read is already supported in Conversations.
Regarding the second part — Auto Mark as Read when opening a conversation — I’d love to connect with you on this. We’ve identified multiple scenarios where this behavior might not work well for all customers, and I’d like to better understand your use case. If you are open to connect, please feel free to book a time that works for you: https://speakwith.us/SUSMITHA
J
JeanMarc Herrada
Susmitha Damarla Done. Looking forward to discuss this together
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