In the individual Conversation and the CRM contact view, the conversation thread is currently displayed with the newest message at the bottom.

Feature Request:

Please add an option to reverse the conversation order, so the newest message appears at the top.

This would:

-> Improve readability and efficiency

-> Reduce scrolling in long conversations

-> Align with common messaging UX patterns

-> Make daily CRM work faster for active sales and support teams

An optional toggle (Newest on top / Newest at bottom) would give users full flexibility based on their workflow preferences.