Hi HighLevel Team,

I wanted to share some feedback regarding the Conversations feature in the mobile app. Currently, it’s not possible to read a full email while composing a reply. This creates a lot of inefficiency for users handling longer emails with important details, as they have to constantly switch back and forth between reading and replying.

Problem:

Users cannot view the original email while typing a response.

Risk of missing details or making mistakes when replying.

Inefficient workflow for mobile users, especially sales and support teams.

Suggested Solution:

Implement a split-screen or overlay mode that allows the email to remain visible while replying.

Alternatively, a sticky preview of the email above the reply box.

Inline scroll functionality so users can read and reply simultaneously.

Impact:

Improved user experience for mobile users.

Fewer mistakes when responding to complex emails.

More efficient workflow and higher satisfaction for teams managing leads and conversations on mobile.

Thank you for considering this enhancement. It would greatly improve mobile usability for high-volume email responders.