Ability to Delete and Edit Internal Comments
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Nina Santiago
Can we have this option? Especially it is internal anyway, it will allow us to provide details about how we handled a conversation and can even come back to it later.
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Tami B
We NEED this. like badly.
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Robert Wazlavek
Prasoon Dadhich Any update on this? Editing/delete internal comments is like the first thing every single person asks for whenever they use this feature.
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Prasoon Dadhich
Robert Wazlavek: Susmitha Damarla can you please take a look here.
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Susmitha Damarla
Hey Robert Wazlavek, Thank you for sharing. We have added this to our enhancements backlog.
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Robert Wazlavek
Susmitha Damarla Thank you!
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BBI Team
Susmitha Damarla I'm following up on the ability to edit and delete internal comments. It would be great to edit comments in case they contain incorrect information. Thanks!
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Susmitha Damarla
Hi BBI Team, You're absolutely right - being able to edit and delete internal comments would be helpful. This feature is indeed on our internal roadmap, and the team is currently focused on other planned initiatives. That said, we recognize the value this would bring and we'll keep you updated as progress is made. Thanks again for your patience and for sharing your feedback.
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Vlad from Thunderfy
My clients are heavily using internal comments. They have two main requests:
- Internal Comment Preview in Emails: They'd like to see a preview of the comment in the email itself. This would help them quickly assess the urgency and nature of the request (e.g., can it wait, is it critical). I've attached a screenshot of their current internal notes, which shows how the current email notifications aren't very helpful.
- Email Replies to Internal Comments: They'd like the ability to reply directly to a comment via email.