Ability to add a sub filter to reviews incoming calls to a specific tracking number
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Dr. Steve Nelligar
You can filter to view / listen to calls in the conversations area but you can't choose a specific tracking number or group of tracking number. For example, if I would like to see calls to the website tracking number, right now I have to select each call in the conversation to see what tracking number it was.
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D
Dr. Steve Nelligar
We have clients with high call volume from multiple mediums (website, GMB, billboards, radio, tv etc). All mediums have an assigned call tracking number. If a manager wants to audit calls from a specific medium (e.g. website), there will need to be a option to filter by a specific tracking number (in this case the website tracking number) and not just incoming calls.