We have several people texting a customer throughout their project journey. However, only the assigned user is getting alerts when a customer replies to a text, even if the text came from another team member. The customer response isn't showing up in their conversations at all, so replies often go missed.

Needing the ability for:

The user who's phone # sent the text message is alerted of a response to the text.

Bonus: have "Contacts I'm Following" to be a filter on messages in the mobile app.