A ‘pause account’ button
under review
j
justin.sides13@gmail.com
This button would be added in so when clients pause their contracts we can still preserve all their data. Along with this, all campaigns would stop sending out and anyone except the Agency Admin would be locked out from the account.
HIGHLVL-I-1228
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Tiyana Robinson
Echoing the need to be able to set a price for "parking" or "freezing" an account. This would allow us to cover the cost of their workflows + appointment reminders.
We need to decide whether "parking/freezing" their account still allows them to log-in, but they can't publish pages, create new products, send new email blasts, etc. OR if parking means they're essentially locked out of their account, but their workflows emails/SMSs, etc. still send.
If the latter, when they log-in, the screen should give them the ability to un-freeze their account by paying the pro-rated subscription fee for the remainder of the month.
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Steve Bostian
The pause feature also needs the ability for Agency to set our own price to charge for the privilege of re-activating the account later without loss of data, sites, resources, etc. Kartra charges about $10 a month for pause (aka freeze). An alternative, which would be nice is $0 for Pause mode, but then Agency set our own price for a reactivation fee.
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Remi Mayer
it also need to release the phone number so that they stop paying the monthly fee
Core Platform
under review
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Andres Aras
Currently a paused account can still send texts, emails and receive calls. We should have a way to pause EVERYTHING.
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Nicole Bressani
This is a perfect example of the need for a "Master switch" to pause all automation or all billable account activity
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Rajesh Yadav
when can this be done, it will be great to reinitiate the clients who want to have a break