URGENT! Conversation AI booking in contact time zone!!!!
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Hans Lange
Right now the conversation AI as live chat widget allows only appointments in the account time zone. Not in the contact time zone. This is seriously difficult if you operate internationally. We have bookings with 10 hours time difference. The contact does not realize (and should not) that there is a completely different time zone. So they book in the believe that it is their time zone with the result that it is in the middle of the night here or their.... Urgent!
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Abhishek Kumar
H
Hans Lange
Abhishek Kumar Thank you for the Loom. As a consequence we need to collect the details of the customer first so that he is created before the conversation AI is looking for available time slots. Correct?
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Abhishek Kumar
Hans Lange no actually when he texts you . The geolocation gets automatically updated
Example using device location , ip , cookies or SMS phone number code
What you can do it you can mention timezone in the slots provided by the bot. While booking appointment
Or you need to figure out some method to update timezone.
For conversation ai the time zone updated is the source of truth.
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Hans Lange
Abhishek Kumar The problem was in a live chat. There was not time zone dedacted
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Abhishek Kumar
Hans Lange that's because of the current contact device settings .
Only way is providing or mentioning timezone in the slots.
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Hans Lange
Abhishek Kumar in which format can we provide the time zones?
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Abhishek Kumar
Hans Lange it's difficult because the timezone is in drop-down
You cannot add anything
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Hans Lange
Really a must for all international agancies
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Abhishek Kumar
Hans Lange: we always book in contact timezone .
You can watch this loom video