Trigger a Workflow and Switch Bot Based on FAQs (Knowledge Base)
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Esteban Méndez S
English: Enable the system to automatically trigger a predefined workflow and dynamically switch the responding bot when a user's question matches an FAQ from the knowledge base. This functionality ensures more accurate responses, personalized interactions, and efficient resolution paths by seamlessly combining knowledge-based answers with automated processes.
Spanish: Allow the system to automatically activate a predefined workflow and dynamically change the bot that answers when a user's question matches an FAQ in the knowledge base. This functionality ensures more accurate answers, personalized interactions, and more efficient resolution paths by fluidly combining knowledge-based answers with automated processes.
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Abhishek Kumar
Esteban Méndez S the bot uses the Knowledge base not the other way around .,
you can use the transfer bot function to direct bot to specific bot based on the condition
let say customer ask about marketing direct it to the designated bot using transfer bot function
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Esteban Méndez S
Abhishek Kumar Thanks for your lesson. I am on a situation where I need to use many bots (or trigger many workflows) and both of them only accept up to 5. Not enough on my case. Thanks
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Abhishek Kumar
Esteban Méndez S You need to wait for our flow based builder where you will be get it unlimited , it will be out in next 2 weeks in beta .
You can email me then abhishek.kumar2@gohighlevel.com
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Esteban Méndez S
Abhishek Kumar awesome! Thanks!