Proper, readable Conversation AI sentence and list formatting.
B
Ben Vickers
Often, conversation AI will have issues with its responses not including full stops, especially when dealing with list of available dates for the appointment booking Action.
It would also be very useful to allow it to put in line breaks to make it's responses much more readable.
Having each date on a new line is much better formatting and more readable.
Below is an example of a list of dates from the appointment booking action. Note that the commas are in completely the wrong places and there's full stops (periods for you Americans!).
It really strains the readability aspect of it, and is simply unprofessional.
"Here are the earliest available slots for a demo call: Monday, 23rd June 2025 at 10:00 AM Monday, 23rd June 2025 at 12:30 PM Tuesday, 24th June 2025 at 1:00 PM Tuesday, 24th June 2025 at 3:00 PM Which slot works best for you?"
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A
Abhishek Kumar
The formatting is not supported in bot trial ..we will include it.
But in live chat or real chat channels the formatting is supported .
Do you face any issues there ?