✅ PLEASE FIX Conversation AI Contact Field Mapping
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Iver Aune
This is so annoying... My AI conversations / booking bot almost never add emails.
And it often confuses the difference between Company Name and Contact Name even though the question and answers is very clear...
Here is a summary of why Booking AI is useless right now:
✅ The conversation is good.
✅ The prompts works fine.
✅ The bot goes for the appointment - Works as intended.
✅ The bot asks for company name, contact name, number and email - as configured in the prompt.
❌ The bot maps company name as contact name, formats the number wrong and fail mapping the email.
❌ Then the customer never gets a a confirmation and we have to track back the conversation manually to fix the issue.
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Keith Besherse
I disagree with the conclusion “useless”. But the point is valid. Conversation AI and workflow AI still need significant improvement.
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Iver Aune
Keith Besherse We avoid using the booking bot for our clients because of this - so I would say it is pretty useless in my opinion. However, the support bot is fine.
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Keith Besherse
Iver Aune, oh. In re-reading your statement I realized you actually capitalized Booking (which is not a thing). Yes. I agree. I too distrust the ability of the bot to do conversational booking without double booking. I use the send-calendar-link option. Chase Buckner
At this time, I think the Conversation AI cannot see the contact record and it cannot see the calendar. It isn't talking to the person about slots available on a calendar. It is responding to a prompt which includes the general calendar availability and info about the company (not the contact). Puru Bansal
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Iver Aune
Keith Besherse Yeah, I dont know why we didnt went with the send-calendar-link option. I'll actually change that for a few accounts right now. However, the conversational booking should be fixed anyways, I like the idea of booking over chat.
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Iver Aune
Keith Besherse Keith Besherse I've seen you commenting on this issue before... So annoying...