Per Contact OFF/ON & bot status
complete
J
Josh Martenson
Each contact needs to have a manual Conversation AI OFF/ON switch and a status light indicating the conversational followup mode manual response vs AI response.
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Puru Bansal
complete
Bot status on the Conversation panel and the "Update Conversation AI Bot status" are both live
M
Mat Koenig
Puru Bansal That is amazing thank you so much. Will this also show up in the app?
K
Keith Besherse
Puru Bansal Thank you so much.
As mentioned by Mat Koenig, We do need the function in LC mobile app or it isn't complete for the end user.
Puru Bansal
hey Keith and Mat,
We are working on adding this to the mobile app cc Abhishek Kumar Urvash Singh
A
Abhishek Kumar
hey Keith and Mat - will provide the ETA soon
C
Cory Waugh
Would LOVE to turn off AI responses on the mobile app and not just the desktop version
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Vanessa Lim
Also ability to on/off the bot when the contact is active on a specific workflow
J
Jonathan Mooney
What is the ETA on this feature being completed?
t
test test
Could also have Conversation AI on per pipeline or pipeline stage vs. the entire account, as we are wanting to have a switch on/off but if too many leads are coming in to manually go through and turn on/off. Would have to have a workflow to literally just turn them to Off. vs proactively having conversation AI only for a pipeline stage or pipeline itself instead of the entire account. Then moving past this if it was per pipeline stage or pipeline, you can then build out multiple bots per sub account to work in different pipelines or on different stages of the sales cycle.....lmk what yall think on this
t
test test
Puru Bansal
t
test test
Continuing the train of thought here. I'm assuming a lot of people are using conversational AI for FAQ's and company info which could be on for the entire pipeline. But the appointment bot could be turned on for a pipeline stage and as soon as they book the appointment now this bot is turned off automatically. Then with the ability to build multiple bots I could build a follow up bot or a secondary booking bot for later in a sales cycle if multiple appointments are needed and now on 'x' stage the secondary calendar bot reaches out to contact. From here lets say I won the client and I build a follow up bot that collects certain information later in the pipeline or sales cycle. Now we are talking auto on/off of bots per pipeline or per pipeline stage and they are proactively turning off. With one bot that can be on for all contacts the 'FAQ' bot while others run at different times or points where contact is needing to be made.
Puru Bansal
in progress
F
Filip Kusy
Puru Bansal When will this be finished?
Puru Bansal
Merged in a post:
Enable/Disable Cnversational AI per specific contacts
O
Omid Fatouraee
Ability to either tag which contacts can receive response from conversational AI and which contacts can not.
For example have it AI BOT tag it will allow conversational AI to talk/respond to that contact and if the contact does not have that tag it will not engage in conversation.
Puru Bansal
planned
K
Keith Besherse
Thank you Puru Bansal Thank you
Peter Olson
Once I assign a lead/opportunity to a sales agent, it makes sense to be able to turn off the AI autoreply so the sales agent can take over.
Plus, the AI if fairly worthless after an appointment is scheduled, it often needs human interaction afterwards for any further requests (like reschedule/cancel appointment or "please give me a call", etc...)
Puru Bansal
Merged in a post:
Turn On / Off Conversation AI for specific contacts / conversations
D
David Hughes
Ability to turn off the autopilot for specific contacts or conversations so can set it to autopilot but have it interact ONLY with specific desired contacts. (eg leads and not current clients)
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