When a user replies directly within the native Instagram or Facebook Messenger app, the Conversational AI should automatically pause for that conversation.

This prevents the AI and the human from replying at the same time and allows the conversation to transition naturally to the business owner.

The AI could remain paused until either:

the conversation is manually re-enabled, or

a configurable inactivity period has elapsed (e.g. 24 hours).

This would create a much smoother handover between AI and human and is particularly important for businesses using AI for enquiry handling rather than full automation.

Why this matters:

Prevents duplicate/conflicting replies.

Gives the business owner complete control once they step in.

Creates a seamless AI → human handover.

Particularly valuable for Instagram and Facebook DM workflows.