Pause Bot permanently after a manual message is sent.
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Angad Rajpal
Was going to post this too. Would like it as an option in the workflow also (currently prefer that)
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Abhishek Kumar
can you share the feedback why you want this Junia De Oliveira Cardoso
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Junia De Oliveira Cardoso
Hey Abhishek Kumar. Because once a human agent has started the conversation, the AI no longer needs to respond. For example, one of my clients made an exception and allowed a lead to book an appointment on a Sunday. They coordinated everything manually through messages. However, 48 hours later, the lead sent a message just to confirm the Sunday appointment — and the AI replied saying it wasn't possible, based on the calendar rules. While the AI response was technically correct, it caused confusion, since it overrode the manual agreement. If the AI had stayed inactive after the human interaction, this issue could’ve been avoided.
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Abhishek Kumar
Junia De Oliveira Cardoso fair argument and I have seen your ticket as well - 3489362
I wanted to have a conversation around this . How we can solve this problem
Is it difficult to build custom solution for each customer so definitely we can think of some workaround.
I believe these are few exceptions where you can manually turn the bot off forever or such contacts .
I am the Product Manager for conversation AI , will it be possible for you to have a call with me . speakwith.us/abhishekkumar