Make the AI refer a customer to a staff if it receives specific questions it cant answer.
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Keith1 Besherse
Yes. And the bot shouldn't default to "That time is taken. Is there another time that works for you?" If the bot doesn't know what the person is saying it needs to roll over to a human user.
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Keith1 Besherse
https://ideas.gohighlevel.com/conversation-ai/p/conversation-ai-behavior-issues
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Keith1 Besherse
https://ideas.gohighlevel.com/conversation-ai/p/make-the-ai-learn-from-past-outbound-texts-rather-than-having-to-train-it-up-man
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Iver Aune
I love your engagement Keith, what do you think about this one? You probably have a comment to this one:
https://ideas.gohighlevel.com/saas/p/centralization-for-franchise-groups-chains