Let Conversation AI send you System Notifications
upcoming
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Filip Kusy
It would be great if conversation ai could send you a notification once the conversation gets to a certain place, like the user agrees to a call then conversation ai would give you a notification
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Abhishek Kumar
upcoming
Please use trigger a workflow function
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Mat Koenig
Abhishek Kumar thank you. Can you please explain how this works?
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Abhishek Kumar
Mat Koenig when a certain condition is met , trigger a workflow , and create a workflow with whatever notification you want .
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Mat Koenig
Abhishek Kumar Apologies, I knew that we could do that, I thought this was the update that would send a transcript after the Conversation AI interaction.
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Abhishek Kumar
Mat Koenig transcript is in progress
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Abhishek Kumar
You will get the transcript once the conversation ends not before that
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Abhishek Kumar
under review
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Melissa Wheeler
Isn't this already possible with workflows?
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Filip Kusy
Melissa Wheeler No with workflows you can only set it to get a notification for every customer reply for example but you can't set it to specifically give you a notification when you would want it like the conversation ai getting the customer to agree to a call
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Melissa Wheeler
Filip Kusy Oh ok right that's true
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Jeremy Krygsman
Melissa Wheeler BB9.ai is able to tag the GHL contact when the call is booked, which you could use to trigger a workflow. It’s super easy to set up
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Abhishek Kumar
Filip Kusy: this also can be set in the trigger a workflow right .
Set the trigger condition as " When customer / user agree for a call or appointment"
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Gordon Buterbaugh
Yes, this would be very helpful and would save me so much time from having to keep an eye on all the conversations