Currently, creating a Knowledge Base or FAQ for Conversation AI requires manual entry of information. A powerful enhancement would be the ability to import existing snippets/templates of messages directly into the Knowledge Base.

This feature would allow users to:

Upload or select pre-built message templates (snippets) from their library.

Instantly add them as structured FAQ responses or Knowledge Base entries.

Save time by reusing well-tested messaging instead of rewriting content.

Ensure consistent tone and branding across all AI conversations.

Value:

This would make the setup process faster, more scalable, and reduce the friction of starting from scratch. Agencies and businesses could easily transfer their proven messaging into the AI system, boosting adoption and maximizing the impact of Conversation AI.