Feature Request: Dynamic Staff Selection and Appointment Assignment via Conversation AI
e
el grac
Hello GoHighLevel Team,
First, thank you for the incredible work on the Conversation AI; it is transforming how we handle patient bookings at Code Clinic.
Currently, our AI is excellent at identifying when a client wants a specific service and a specific staff member (e.g., 'I want Dr. Steven for a Consultation'). However, even when the AI identifies the correct staff member, the system does not always 'force' the appointment into that specific staff member's calendar column—it often reverts to Round Robin distribution.
Request: Please enable a feature where the Conversation AI can dynamically pass the assigned_user_id to the booking action based on the AI's intent analysis. This would allow the bot to honor the client's request for a specific person automatically, rather than the system overriding it with a random available staff member.
Thank you for your continuous improvement of the platform
Log In
A
Abhishek Kumar
el grac this will be possible in services V2 calendar
e
el grac
Abhishek Kumar How soon will this happen?
A
Abhishek Kumar
el grac next month
e
el grac
Abhishek Kumar So this means that the conversational Ai will be able to see the services and the assigned staff that offer the services, then book the the appointment directly to there slot in our one calender right as requested??
A
Abhishek Kumar
el grac yes services calendar v2