Enable/Disable Conversation AI for Specific Sub-Accounts on Agency Settings
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Jonas Bacareza
For now, Conversation AI can be enabled globally for all sub-accounts within an agency through the Agency View > Settings > Company
And we also see that switch for the LC - Premium Triggers & Actions, Worfklow AI and Content AI.
However, for the latter three (LC Premium Triggers & Actions, Workflow AI and Content AI), they also have a submenu on the left navigation on the Settings where you can actually control or enable/disable these features for specific sub-accounts.
We understand that Conversation AI is turned off by default on all sub-accounts but they could also turn the Suggestive or Auto-Pilot mode anytime even without upgrading to Premium. What happens is we would get charged by any sub-account/client that turns Conversation AI on anytime they want without us knowing.
It would be great if we could also have a control for Conversation AI to enable/disable this feature with a toggle button for every subaccount like the other three premium features? We highly request or suggest this so we could get to control who has the Conversation AI feature or not and also to monitor the billing. Hoping for your consideration!
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Core Platform
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Jose Paredes
Looking for information related with this essential aspect, and seeing that they are no comments. Really? this is so essential.
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Jonas Bacareza
Jose Paredes: It seems they had recently added this to the Agency settings > Conversation AI early this month - you can now enable/disable Conversation AI on specific sub-accounts. I didn't see any announcement about this nor any updates to this thread as well. But it's a good thing it's now there!
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Candace Ginn
Jonas Bacareza I tried to disable as I'm trying to cancel the service for a subaccount. It won't let me disable due to the service being active. Not sure how to cancel