It would be amazing the implementation of GoHighLevel Custom Values within Knowledge Bases, allowing chatbots to dynamically access and utilize system-wide custom values during conversations.

✨ Proposed Functionality:

Insert system custom values ({{custom_values.company_hours}}, {{custom_values.support_email}})

Business-specific custom values ({{custom_values.pricing_tier}}, {{custom_values.service_area}})

Dynamic custom values ({{custom_values.current_promotion}}, {{custom_values.holiday_schedule}})

Location-based custom values ({{custom_values.branch_manager}}, {{custom_values.local_phone}})

🎯 Why This Feature Is Critical

Current Problem: Knowledge base content requires manual updates for changing information

Solution: Dynamic responses using centrally managed custom values

Example: "Our current promotion is {{custom_values.monthly_special}} - valid until {{custom_values.promo_end_date}}"

Single source of truth: Update custom values once, apply everywhere

Consistent messaging: Same information across all knowledge base responses

Reduced maintenance: No need to manually update multiple knowledge base entries

Seasonal updates: Automatically update holiday hours, special offers, or seasonal services

Location-specific info: Different responses based on location-specific custom values

Real-time accuracy: Information stays current across all customer interactions

Business hours: "We're open {{custom_values.business_hours}} - call us at {{custom_values.main_phone}}"

Promotions: "Take advantage of our {{custom_values.current_offer}} available through {{custom_values.offer_deadline}}"

Service areas: "We serve {{custom_values.service_cities}} with {{custom_values.response_time}} response time"

Contact information: "For urgent matters, contact {{custom_values.emergency_contact}} or email {{custom_values.priority_email}}"

Centralized updates: Change information once, update all knowledge base responses

Consistency guarantee: All responses use the same current information

Scalability: Works across multiple locations, campaigns, and scenarios

🏆 Competitive Advantage

This functionality would allow GoHighLevel users to create truly dynamic knowledge bases that automatically stay current, reducing maintenance overhead while ensuring consistent, accurate customer communications.