Custom triggers during conversations with flow based builder bots
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Tim Lumsden
The new flow builder is great, but it has a limitation with custom triggers.
Can custom triggers be set up to activate at any point during the current conversation, i.e., before the contact has completed the primary or main workflow? And can this trigger the conversation to follow a separate, detached branch?
For example, if the bot's goal is to book an appointment, but midway through the conversation, the contact asks to speak to someone first, the bot would then activate the custom scenario for callbacks and switch its goal to gathering the contact's details, following a different detached branch.
I tried this with the transfer bot action node, but it only works at predefined points in the conversational flow, not at any stage of the conversation.
A bot transfer action that lets you set the circumstances for triggering the transfer would be perfect, but it's not available for bots built with the flow-based builder.
Could this be looked at, please?
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Abhishek Kumar
Tim Lumsden the flow builder supports custom trigger . you can click on add trigger and see that
The custom trigger currently doesnt support to be activated at any time ., I mean in internal accounts we support but we see little high latency so we turned it off for all , we are currently working on it .
for now it has to complete the main flow first , but it will be supported very soon
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Tim Lumsden
Abhishek Kumar - is custom trigger activation at any time planned to be released soon?
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Abhishek Kumar
Tim Lumsden we are planning it in Q1