I think it'd be way better it the conversation ai could use openai's engine instead of the default one (by us bringing our own openai api key), that way the chatbot would be capable of parsing from the knowledge base, respond even fast, and even be capable of understanding voice notes (Whatsapp and Instagram), and be capable of replying in it's own voice (An Even Better Feature), and be capable of understanding images and files and even more through OpenAi Engine, but the devs have to also eliminate the openai api key calling time as that adds to the delay and reduces customer satisfaction