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There are millions of Shopify stores and itā€™s a great platform for GHL to flex their chatbot-muscle if you allowed us to build Virtual Shopping Assistants (like Amazon and Google have now), and automate the entire lead journey.
For that Conversation AI must be able to:
  • Lure them with an offer once they land on the page from a paid/organic social campaign
  • Read contact info behind the scenes
  • Understand browsing or buying habits of existing contacts
  • Ask campaign-specific questions
  • Switch to a other knowledge bases dynamically
  • Know the campaign a contact has landed from if theyā€™re new
  • Respond to their questions and suggest styles
  • Know what theyā€™re looking for and display all product images inline
  • Help with product comparision
  • Recommend products
  • Share product links for browsing
  • Tell them what other customers felt - (reading from their reviews)
  • Qualify leads
  • Handle objections
  • Upsell or downsell
  • Negotiate if they donā€™t seem interested
  • Build a virtual cart
  • Apply discount codes
  • Display contents of the cart within the chat window
  • Accept payments (credit card, apple/google pay)
  • Share a purchase receipt instantly
  • Track orders
  • Build abandoned cart workflows and campaigns
  • Report stats at the end of the month
  • Have this available for GHL eCom Stores from day 1
  • Extend this to Woocommerce
  • and a lot more
There must be an email for almost every action the Virtual Shopping Assistant does or allow us to define which actions send out the response in email.
Why:
  • Personalisation is the name of the game
  • Opens up a big market for building and selling Virtual Shopping Assistants to Shopify store owners.
  • Offers a competitive edge over Amazon's Rufus and Google's Shopping AI as they have limitations
  • This would make it an ideal offering as stores can promote its benefits saying something like ā€˜Chat your way to your favourite dress shipped in 60 secs or less!
Can this be made possible? I don't know how much of this can be achieved and by when!