email as a supported Conversation AI channel.

Many businesses receive just as many repetitive customer enquiries by email as they do through website chat or social media. It would be valuable if Conversation AI could monitor a connected inbox, automatically reply to emails it is confident answering using the existing knowledge base, and assign or escalate emails that require human intervention.

This would create a true omnichannel AI assistant, allowing businesses to provide fast, consistent responses across websites, Meta, SMS, live chat, and email from a single platform.