Automatically send complete chat transcripts to both admin/team and to the clients when a chat started or the chat ends.

Conversion AI can answer the client’s questions, but we still need a trigger or mechanism to send email alerts to our team when a new chat starts, or to send the full chat transcript once the conversation ends—similar to how Voice AI sends call details after a call.

This ensures:

Instant follow-up: Our team receives chat details immediately to take prompt action.

Client confirmation: Clients get a record of their chat for reference, improving trust and transparency.

Seamless automation: No manual effort needed—emails are triggered as soon as the chat ends.