I
Iver Aune
➕ For workflow action, add field for first message.
✅ Personality prompt field can be as is.
➕ Add a dropdown option for personality with these options:
  • Professional and formal
  • Friendly and informal
  • Enthusiastic and energetic
  • Empathetic and supportive
  • Instructive and informative
  • Persuasive and convincing
  • Calm and soothing
  • Humorous and quick
✅ "Anything else the Bot should know?" field should be as is.
➕ Add conversation flow questions for the workflow action.
➕ Add a dropdown selector for "Sales Mode Settings" Example of prompts:
"Gentle: Focus on listening to the customer without pushing for an agreement. Use a relaxed tone and respect the customer's pace.
The persuader: Try to convince the customer with careful arguments. Encourage agreement, but don't be pushy.
The top seller: Actively work to overcome objections and encourage agreement. Take a more firm but still polite approach.
Convert or leave: Maximize efforts to secure a deal. Do not take a no for a no, and use all possible methods of persuasion to get an inspection arranged.
➕ Add a dropdown selector for "Settings for conversation flow priority" Example of prompts:
Mild: The bot has the flexibility to decide which questions to ask based on the natural flow of the conversation. Not all questions need to be asked if they do not fit into the conversation.
Balanced: The bot should try to ask all qualifying questions, but may skip certain questions if the conversation develops in a direction that makes it appropriate.
Strict: The bot must always ask all qualifying questions, regardless of how the conversation develops. No questions should be skipped.
➕ Add a drag-and-drop selector from 0%-100% for "Creativity Settings" Example of prompts:
Stick to script (0%): The bot should exclusively use the added knowledge base. No deviation from the internal information is permitted.
Balanced (50%): The bot can use both the added knowledge base and its own knowledge base, with a balanced approach that ensures both accuracy and some flexibility.
Take control (100%): The bot has full freedom to use its own knowledge base and can deviate from the added knowledge base. The bot can be creative and adapt the answers completely to the needs of the conversation.
The guys at https://www.appointwise.io/ has built a very good bot that GHL should keep up with.
Demo of appointwise: https://www.youtube.com/watch?v=exe793HsuXE