In my current system prospects initially talk to my chatbot which is designed to initiate a conversation and let them know a team member will be calling them to discuss their inquiry more. However, sometimes the subaccount user would like to take over the conversation before the chatbot runs through its cycle. When the prospect responds, the AI will continue responding as well, causing confusion as both the AI and the subaccount user are both sending the prospect messages. I have a workaround by adding a tag but this is not convenient for my subaccount clients. If the AI would just see a manual response and know a human has taken over this would solve the problem.