Assign conversation AI Bot to specific Phone Number
planned
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Mat Koenig
Conversation AI is great but if it would be even better if specific phone numbers could be assigned to specific conversation AI bots. This would help with prompting for specific SMS campaigns and more.
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Rahat Chowdhury
Hey Abhishek Kumar Any tentative date you have for us? When can we expect to use this feature?
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Abhishek Kumar
Rahat Chowdhury it will send message from same phone number which receives the message
That is what you needed right
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Rahat Chowdhury
Abhishek Kumar Yes, also wanted to assign the number myself from the Conversation AI settings just like Voice AI
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Abhishek Kumar
Rahat Chowdhury that you can do it in workflow
Select customer replied . Reply channel SMS
Now put the filter , number is select the number you want to dedicate the conversation ai bot.
Now add the action. Update conversation ai bot and status and select the bot.
Please assign a non primary bot and keep the primary bot off
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Rahat Chowdhury
Abhishek Kumar Frankly speaking this is not user friendly.
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Abhishek Kumar
Rahat Chowdhury agreed but the solution which voice ai does is far more complex with edge cases
Because conversation ai works at contact level
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Rahat Chowdhury
Got it Abhishek Kumar I will set this up then. Just 1 more question, is there any way for conversation ai to respond from the same number where it received the message in the first place? In case I am using multiple numbers for same conversation AI
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Abhishek Kumar
Rahat Chowdhury ideally yes
The bot will respond from same number
Let me know if this doesn't works
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Rahat Chowdhury
Abhishek Kumar Just sent an email with the URL of the contact
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Rahat Chowdhury
Abhishek Kumar Please check your email if possible. I have sent the contact url. Conversation AI is not using the same number.
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Abhishek Kumar
Rahat Chowdhury got it.
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Marianne Castillo
Hello! Let’s say for example, I set up the Chatbot for the specific subaccount, and I turned it on for Whatsapp Channel. However, I only want it to be applicable on a specific Whatsapp number, rather than the whole Whatsapp Channel. Is that possible now?
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Abhishek Kumar
marked this post as
planned
Hey Users
We have an idea here .
Idea:
When a user sends a message to Phone Number A, the Conversation AI bot should respond from the same Phone Number A.
What this means:
Currently, responses from the bot may come from a different phone number, which can create confusion and disrupt the conversation flow. With this change, the bot will always reply from the exact number that received the incoming message.
Question:
Would this approach work for you?
Do you think it would effectively solve the issue of inconsistent phone numbers in conversations?
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G J
Abhishek Kumar: 100% - we should be able to choose SINGLE or MULTIPLE phone numbers for responding to text or WhatsApp messages just like the option to select communication channels.
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Abhishek Kumar
G J no we are not providing option here , it will fixed from our end .
then bot will only respond from the number which receives the text
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Abhishek Kumar
G J are you aligned here ./
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G J
Abhishek Kumar: Kind of. Your approach works for most situations however having some control will be nice. Anyways let's start with this and assess a couple of months down the line.
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Abhishek Kumar
G J this is now live please test , the bot will reply from same number in which the message was received .
A
Abhishek Kumar
marked this post as
in progress
Hey Users
We have an idea here .
Idea:
When a user sends a message to Phone Number A, the Conversation AI bot should respond from the same Phone Number A.
What this means:
Currently, responses from the bot may come from a different phone number, which can create confusion and disrupt the conversation flow. With this change, the bot will always reply from the exact number that received the incoming message.
Question:
Would this approach work for you?
Do you think it would effectively solve the issue of inconsistent phone numbers in conversations?
M
Mat Koenig
Abhishek Kumar 100% yes!!!
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Anthony Ricciardo
Agreed! Help me vote for this post, too: https://ideas.gohighlevel.com/ad-reporting-and-attribution/p/number-selector-consistent-caller-id-across-sms-voice
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Addison Hildebrandt - InstaRep
This would help a TON!!!!!!
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Sylvester Leach
Through the workflow to be able to assign the numbers - this is missing
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Abhishek Kumar
Sylvester Leach I dont think so , after you select reply channel as SMS , you will get another option to choose number .
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Abhishek Kumar
Mat Koenig are you using customer replied trigger SMS and then selecting a number and using update conversation ai bot and status .?
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Mat Koenig
Abhishek Kumar I am basically thinking when we do conversational AI, just like with Voice AI, we should have the options to select a phone number that the conversational AI would work with. For example, we sell to Car Dealers but also churches. We have different phone numbers for each. With Voice AI, if someone calls the number for our website for churches the voiceAI will talk about the church info that we trained the bot with. But if someone were to text, the conversational AI is focused on whether it is (live chat, sms, email) and My suggestion is instead to be able to set it up so that my training for the conversational AI has the bot specifically assigned to a phone number. Does that clarify?
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Abhishek Kumar
Mat Koenig Yes Mat , but you can still achieve that with workflow , jump on a call with me in the meeting link shared .
We will develop a feature no doubt , but we do have a solid workaround as well
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Max Van Bezooijen
This should also be available for the other channels, so that, for example, certain whatsapp numbers can be answered by AI and personal numbers not.
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Michael Seward
This would be amazing, and is exactly what we need.
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