Should there be an option to ask the customer when they want to be followed up?

✅ Option 1: Fixed Follow-up Time

If the customer hasn’t met their goal, they are automatically followed up after x time.

Booking bot is active -> Customer doesn’t respond -> Wait 2 days -> Bot follows up.

✅ Option 2: Customer-Requested Follow-up

The bot asks the customer when they would like to be contacted again.

Booking bot is active -> Customer says, “We need to wait until the snow melts before booking an appointment.” -> Bot responds: “When would be a better time for me to follow up?” -> Customer provides a timeframe (specific day, week, month, date, or season). -> Bot waits until the requested time -> Bot follows up accordingly.

👉🏼 Why Option 2 would be beneficial:

Conversations that end with “Contact us when you’re ready” or “We’ll reach out when the time is right” rarely lead to actual bookings. Many interested customers need more time—whether it’s a few weeks or months.

By allowing the bot to hold the conversation in a waiting state and follow up at the customer’s preferred time, we can recover potential bookings that would otherwise be lost.

Since our customers often pay for these leads, having an automated follow-up system like this would mean the world for our busy contractors who are really bad at following up with leads.

yes!

on our roadmap

this needs to happen, otherwise people will continue to use external ai bots

Up to this! On selling process one of the most complicated things is to recover potencial buyers and follow up is probably the mosty impotant thing.