AI to Handle Rescheduling & Cancellations
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Nurudin Hadi
I’d like to request an improvement for the Conversation AI in GHL. Currently, the AI can assist with booking an appointment, but it cannot handle rescheduling or cancellations. This creates extra manual work for both customers and staff.
It would be helpful if the AI could:
Reschedule existing appointments when a customer requests a different date or time.
Cancel an appointment upon customer request and confirm the cancellation.
Ensure all changes update automatically in the booking system.
For example, if a customer says, “I need to change my appointment to next Wednesday”, the AI should check availability and update the booking. Similarly, if they say, “Can I cancel my appointment?”, the AI should be able to process it.
This would improve automation, reduce manual workload, and enhance the customer experience.
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Nurudin Hadi
you're welcome guys😁
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Abhishek Kumar
closed
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Abhishek Kumar
complete
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Abhishek Kumar
hey Mia Barlow Nurudin Hadi can you provide your feedback here
the rescheduling of appointment should be supported for future upcoming appointments or past appointments . Can you provide your feedback here ?
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Nurudin Hadi
Abhishek Kumar it means i dont have to setup a triger workflow to cancel appointment in bot goals…when customer book an appointment now with my bot and let say they choose for 22 may 2025 at 10am. then my bot succesfully book for them. and then 1 hour after this, customer chat my bot back and decide to change it for 23 may 2025 at 10am instead…now what my bot has to do is just update the appoinment that already make 1 hour before which is 22 may 2025, and change it to 23 may 2025, rather than my bot has to cancel it first by triger a workflow that i setup it only for cancel appointment and then my bot make a new a appointment.
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Abhishek Kumar
Hey Nurudin Hadi this is getting released in next 2 weeks . what you said will be supported easily no questions there
I want to discuss a edge case here , will it be possible for you to schedule a 10 min call with me .
here is my email address abhishek.kumar2@gohighlevel.com
email me and i will send my calendar link
brief about me - I am product manager for conversation AI . so you can give me your feedback around this .
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Mia Barlow
Any update Abhishek Kumar on the release of this feature?
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Abhishek Kumar
Mia Barlow we are currently developing it . after the development is done I will provide ETA
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Mia Barlow
Abhishek Kumar Thank you Abhishek. I appreciate the quick reply. In the meantime we are planning on carrying this out manually or through workflows. I submitted my own feedback about the current workflow trigger cap if you can take a look- would be much appreciated!
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Abhishek Kumar
Mia Barlow so you need more than 3 trigger a workflow trigger right ?we are increasing it in next 2 weeks , also developing that
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Mia Barlow
Abhishek Kumar Correct! Love to hear that. We will be anxiously awaiting this increase & release. Thanks again-- appreciate what you do!
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Abhishek Kumar
in progress
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Abhishek Kumar
currently under development , we will release it soon
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Rich Mittelstaedt
Abhishek Kumar how soon? :)
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Abhishek Kumar
Rich Mittelstaedt in development currently