Add Support for Line Breaks & Message Formatting in Bot
in progress
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Ardash Singh
Currently, the bot sends all messages as a single block of text, even when we try to include line breaks or structure it like a list. This makes longer replies hard to read and reduces the overall user experience. It would be incredibly helpful if the bot supported basic formatting options like \n for new lines, bullet points, or even markdown-style formatting. This would allow for cleaner, more readable messages and more professional interactions. Hope this can be added soon!
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A
Abhishek Kumar
in progress
Which channel .you need this support .
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Salez Technology
Abhishek Kumar will it be possible to send the “reply” in 2 or 3 messages for example?
TODAY
“Hello good morning! Is everything all right? Welcome to the company. What can I help with?”
IN 3 ANSWERS
Message 1: “Hello good morning! Is everything okay?”
Message 2: “Welcome to the company.”
Message 3: “How can I help?”
Looking at the customer experience, it comes as close as possible to a humanized conversation with the customer. Sending everything in a single message is closer to a robotic conversation.
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Abhishek Kumar
Salez Technology it is planned
but the formatting where do you need ? in bot trial or live chat ? or which channel
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Salez Technology
Abhishek Kumar mainly through the WhatsApp channel, and if possible on the SMS channel.
In Brazil or in many countries, WhatsApp is 98% used as a means of communication between company and customer, and by sending just one message in a dialogue, a chatbot appears instead of a humanized conversation!
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Abhishek Kumar
Salez Technology so it will be mostly bold italic and underline
and line breaks .
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Salez Technology
Abhishek Kumar right and somehow I could break those lines into 2 or 3 messages for example? Instead of being in the same message?
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Abhishek Kumar
Salez Technology that is a planned feature item we will release in october
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Salez Technology
Abhishek Kumar cool, we want to concentrate all our AI agents within Go High Level, thank you very much!
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Abhishek Kumar
Salez Technology Pleasure . just keep patience and give us time .
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Salez Technology
Perfect Abhishek Kumar, thank you very much!