Ability to Automate Turning AI Off
D
Daniel ODonnell
This is something that is actually pretty important because bots still tend to either hallucinate or just outright say incorrect things sometimes. And when we are monitoring the conversation, we can sometimes see that that’s about to happen, and we need to jump in immediately to reply. But then there’s the extra step of having to manually remove the lead from the workflow, which is on a different screen. We can remove contacts from workflows automatically if they reply, we should be able to have that same functionality when a user manually replies in a workflow. I would say it’s even more important in the case of a user, especially in the context of AI. Because if we have to jump in and reply, something is wrong and there is about to be an issue if we don’t reply. Just my two cents. You guys are doing great with AI and everything else, just need a little more control for those edge cases where the bot fumbles or is about to fumble.
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