Transactional Email Option
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Diego Leon
When a client unsubscribes, GHL does not allow us to send these clients transactional emails (i.e. Office is Closed, Billing, etc.). This is crucial for client communication and if they unsubscribe, we cannot reach out with important information.
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Jacqui Frost
We've found this recently trying to send a proposal to someone who had opted out so have now got a workaround - setup a workflow and add an unsubscribe button to all your emails, telling them it will opt them out of marketing but not critical comms. It bypasses the DND option.
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Diego Leon
Jacqui Frost GHL's support basically says the same thing but this should be a built-in feature and not something we should have to set up.
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Grady Sibert
Jacqui Frost clever. so do you customize this global and use like a link you set in a custom field or do you disable this and do it on email templates?
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Josh Erdman
Yes, this is exactly what a good CRM would need.