Merge Contacts should combine both Activity Feeds instead of deleting one of them
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James Crook
When I merge duplicate contacts the Activity Feed is not merged, I only see the feed of the contact I select as the Master Record.
When merging, it is very important to see the activity that the contact has had under both contact records, I would expect the Activity Feed to automatically merge and show all the activity from both records being merged.
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Jorchual Gregory Vargas
Core Platform Please updates on this feature, its been 2 years since it was requested
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Jorchual Gregory Vargas
Please allow to merge the activities, sometimes our leads sign up multiple times with different emails and when we merge them we lose the activity information of the non master files. This creates a lot of problems when tracking sourcing or life activity of contacts.
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Eric Vander Wiede
Very important!!!!!!!!!!!!!!!!!!!
When I merge duplicate contacts the Activity Feed is not merged, I only see the feed of the contact I select as the Master Record.
When merging, it is very important to see the activity that the contact has had under both contact records, I would expect the Activity Feed to automatically merge and show all the activity from both records being merged.
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Sara Talbert
We have to use 2 emails for our clients because they work in the government, so we ask for a work and personal email. This creates lots of duplicates because the client will switch up emails or use another personal email instead. So we see a TON of duplicates. When we merge we want to not only keep all the data from both records but keep them in the workflows they are in. We want to keep all the forms they completed, their payment history, their workflow history all in tack. We usually don't find these duplicates right away, so it is important that we keep the data from both contact records intact.
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Ashleigh Cole
Merge contacts should also merge all payment, orders, etc. Frankly I can't understand why this was set up this way in the first place.
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Dale Fuhr
Yes, please! Activity feed on "non master merge" is lost and social media 'handle' is also lost. Right now I am trying to track where sales come from (there is one 'social media' contact created when they dm me from a reel, and another contact created with an email address created at the time of the 'sale') When I used the master as the contact with the email address, and merge the social media account into it, the activity (Trigger Link Visited for example) on the merged account is lost and the social media 'handle' is lost. DOH! Future sales could depend on this data.
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Pallavi Kothari
Merged in a post:
When merging contacts, merge Activity feed and Conversations feed also
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Yusuf Young
Today when we merge contact, we lose all the info that we didn't pick in the master record. This information is highly valuable. Please merge the contacts' activities and conversations feeds also.
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Mariah | FG Funnels Support Team
It would be beneficial if the "Purchase Activity" could be merged for all of the duplicate contacts. This a pain point we about hear from our users.
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Mariah | FG Funnels Support Team
It would be beneficial if the "Purchase Activity" could be merged for all of the duplicate contacts. This a pain point we about hear from our users.
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SkyGloss Marketing
Ya, this is a problem. Why would the entire Activity History of a Contact be deleted when merging? Obviously, merging Contacts is done because of a duplicate - so keeping all the Activity Records for each Contact seems like a no-brainer.
PLEASE keep ALL the Activity Data for BOTH contacts when merging!
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