Filter contacts that Opted out/Unsubscribed
B
Blake Guthrie
We should be able to filter contacts that have opted out/unsubscribed as GHL can clearly detect when a contact has opted out/unsubscribed. Not talking about DND-SMS either, as that is not accurate since it can be set by a user or automation.
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T
Test user
GHL leaves this up to you to set up in an automation. This allows you to do more than just stop sending email, but whatever other actions are necessary based on your other automations, etc.
Here is an example of a super simple automation based on the trigger 'Email Event' = Unsubscribed
Based on the newly added "Unsubscribed-Email" tag (or whatever you call it) you can then create a SmartList to filter those people.
You can retrofit this by filtering contacts for anyone who has DND enabled for email >> select all >> add a tag "Unsubscribed-Email", etc. >> create a SmartList with the filter 'Has Tag' = Unsubscribed-Email