Feature Request: "Last Manual Email Sent" Date Field for Contacts
D
Daniel Green
🚨 Feature Request: "Last Manual Email Sent" Date Field for Contacts
The Problem:
There is currently no way to track when a user last manually sent an email to a contact. Workflow email triggers only fire for automated emails — manual emails sent from the conversation view are completely invisible to automations and reporting. This creates a major blind spot in sales activity tracking.
Why This Matters:
Sales teams rely on manual, personal emails as their primary outreach tool. Without knowing when a rep last manually emailed a contact, there's no way to:
Identify contacts that have gone cold and need follow-up
Hold reps accountable for outreach activity
Build re-engagement automations based on email inactivity
Accurately measure sales touchpoints per contact
What We're Asking For:
A native "Last Manual Email Sent" date/time field that auto-updates on the contact record whenever a user sends a manual email from the conversation view
A corresponding workflow trigger — "Manual Email Sent" — so automations can fire based on this event
Visibility of this field in smart list filters, contact views, and reporting
The Impact:
This single field would unlock smarter follow-up automation, better sales rep accountability, and more accurate contact engagement tracking — without any manual effort from the team.
This is table-stakes functionality for any sales-focused CRM and would significantly improve how teams manage outbound communication. Please prioritize! 🙏
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