Display Contact's Local Time
planned
D
Daniel Forgo
There is a field that shows the contact's time zone, but we can't see their local time. It'd be great to see what time it is for them before calling them.
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S
Sales & Marketing
Merged in a post:
Give Current Time for each contact under the dropdown for their timezone
J
John Mohr
This would just be a little message saying "Current time for contact is XYZ" Make it super easy to eyeball and tell if we should call or not.
S
Sales & Marketing
Merged in a post:
Contact Timezones
L
Len Cummings Digitisory
At the moment, the timezone of the contact is directly linked to the ip address of the person who uploaded the csv or the timezone of the account. Please can you separate them. Otherwise if you have contacts in different timezones they all get set to the same timezone. Automations get sent out in the middle of the night instead of first thing in the morning. Perhaps link the timezone to the address, postcode, country or state (for the US) . The current situation is atrocious.
J
Jan C
Is there still no solution to this? Internally we can go with a copy of the time zone field, that's not a problem, however we need to have automations fire based on contacts time zone and here the copied field won't help.
EDIT: Seems fixed now, thanks!
C
Cameron Smith
this is easily fixed with code to set the time zone by state after the contact is created, but its standard HL to make you do this kind of stuff.
If you do a contact search with API you cant even get the contact timezone, so you create a custom field to copy the timezone into so it shows up in the search but when you do that it changes from America/Chicago to CDT. So its not even the correct timezone when daylight savings changes. So you need to write code to change it back to America/Chicago.
Then when you want to search for available slots on the calendar they want the date in x format (1748991600000) and the timezone separately in IANA format eg: America/Chicago but when you book an appointment they want the start time in in ISO8601 Format with timezone offset eg:
2025-06-23T03:30:00+05:00
Its like they had 4 people programing this stuff and none of them even talked to each other.
C
Caroline Binnion
Apparently this still isn't resolved. 3 years later. What is this dev team/leadership doing?? How is this not a priority?
Curious if anyone has found a work around for now. I asked support and they said no work around other than updating each contact manually LOL. We upload 400+ contacts/day....not feasible for us.
A
Andrei Bucur
Great idea
Ronak Jindal
marked this post as
planned
R
Rhys Templeman (admin)
This has been in request for TWO YEARS with no solution??!! And it's a core capability requirement of a CRM system....
J
John Mecham
just did an auto-sub account creation through Pabbly, I'm in MDT, the client is in EDT, and the timezone assigned was PDT.
J
John Mecham
What CRM adds a timezone to a contact that is hours different from the city/state/country of that contact?
Worse... what crm company treats this as a feature request that needs to wait in line?!
GHL treating this as a feature request instead of as an urgent issue that needs to be fixed immediately.... says a lot about GHL.
GHL = money before quality.
Toyota = quality before money
Both philosophies can make grundles of money. So why would anybody choose the GHL path instead of the Toyota path?
Instead of "buttoning up" all the issues it has, it keeps spreading itself thinner and thinner with more features. This is my #1 gripe about GHL. They invest in customer service rather than creating user experiences that are intuitive, easy and just work. Customer service, is always, always a stop gap. It is never, ever a solution. A quality first mindset is sorely missing in GHL culture.
Here is how this happens...
GHL is "money first." This will always result in a subpar experience. For exmpale, agencies and users don't even realize how slow and difficult to navigate GHL is. It has to be bottom 10% for all CRMs. Agencies are literally selling a bottom 10% CRM... Why? Because they too are money first.
Crap products win in the market all the time, if the money is flowing.
But it is a stupid choice to be money first, when quality first can make you just as much money!!!!!
If you're mostly about the money, then you don't complain. If you're about the user experience, you will find you can't stop complaining about GHL.
I think what will happen is those of us who care about the user experience... something better will come along that is quality first, and we will leave GHL.
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