Hello GoHighLevel Support Team,

I would like to report a recurring and critical issue that affects contact updates specifically on iOS devices (macOS and iPhone).

A large number of my clients are experiencing the following problems when working on iOS:

Contacts cannot be updated (update fails without a clear reason)

After marking messages as read, they reappear as unread

The contact update window sometimes does not open at all

When clicking Save, the system returns a “Failed” message even though no required fields were missed

I am attaching screenshots and screen recordings that clearly demonstrate these issues.

What makes this situation particularly concerning is that:

The issue appears consistently on iOS devices

The same actions work perfectly fine on Android and Windows

Most of my clients are iOS users, and many of them are facing this problem daily

Because of this, the experience is becoming increasingly frustrating for them, and unfortunately, it is starting to affect my business. If this issue is not resolved soon, I risk losing clients due to usability problems that are outside of my control.

I kindly ask you to prioritize investigating and resolving this iOS-related bug as soon as possible. This is a critical functionality, and its instability is having a direct negative impact on user satisfaction and retention.

Thank you in advance for your support. I am available to provide any additional details if needed.

Best regards,

Diana Panaghiu

Sistematic CRM

GoHighLevel Partner