While there are not many votes on this yet, this seems like a critical issue considering when a user says stop it automatically adds them to the DND list and the default unsub workflow does the same. Now invoices, community password resets, etc will not be sent to them which is crazy aggravating.

I did see a neat thing in HubSpot where if a user has unsubscribed in the past and they try to sign back up or fill out a HubSpot form, that it notified them that they had previously unsubscribed and to “manage my preferences” which allowed the user to sign back up and start receiving the messages again AND let them know that if they tried to submit the form without that update the email wouldn’t arrive due to their own unsubscribe request. That was pretty trick.

you can accomplish this with tags & a smart list.

If you create a tag say email-no or something like that, you can add that into your smartlist to filter folks out of campaigns & marketing.

And you can accomplish this by using a customer subscription preference of opt out of marketing vs one click unsubscribe all

Yep, I'm wondering the same thing. Just had some customers opt-out from our newsletter, but they will now miss all of the customer success surveys, post project wrap up information, etc. So gets pretty confusing in the tags / DND settings thinking that operationally we are doing what we need to do

Looking for a way to be able to have a prospect opt out, but still recieve tactical emails like billing or invoice of from our team members.

Yes! This has made relying on GHL as a CRM more difficult.